Frequently asked questions

No — you can check out as a guest. An account lets you see your order history, reorder faster and save addresses.

Visa, Mastercard, American Express, Discover, debit cards that support online payments, Apple Pay and Google Pay. Payments are processed securely by Square; we never store card details.

Use the link in your confirmation email, or go to Track an order and enter your order number and email. Signed-in customers can see every order under My account.

Yes, within our delivery area. Delivered within 1–3 business days. Orders over $75 get free delivery. Store pickup is always free.

Bring your order number to the front counter. We'll email you as soon as your order is ready. Pickup orders are usually ready within 2 hours during opening hours.

PDF, Word (DOC/DOCX), PowerPoint (PPT/PPTX), Excel (XLS/XLSX), JPG and PNG, up to 50 MB per file. PDF gives the most accurate results.

Most print jobs are ready within 1 business day.

Every file is reviewed by our team before printing. If there's a problem — low resolution, missing fonts, unclear instructions — we'll contact you before printing. If we can't print it, we'll refund you.

Yes. Choose Custom Printing and describe what you need, or contact us directly for bulk and specialty work.

Files are stored securely and only staff can access them. They're deleted 30 days after your order is completed.

Contact us as soon as possible. Orders that haven't been processed or printed yet can usually be changed or cancelled with a full refund. See our refund policy for details.